SHIPPING POLICY
At Evelyn Stellenbosch, we are committed to shipping your order as quickly as possible, while providing you with a reliable and transparent service.
Please read our Shipping Policy carefully.
1. Order Processing
All orders are processed within 1 to 3 business days (excluding Saturdays, Sundays, and public holidays) from the time your order is confirmed.
Once your package has been shipped, you will receive a confirmation email containing your tracking number, allowing you to follow the progress of your delivery.
2. Delivery Times
In order to offer you quality products at competitive prices, we work with international fulfillment centers.
The average delivery time is:
7 to 15 business days
The times shown are estimates only and may vary depending on several factors, including:
- the destination of the order;
- the time of year;
- customs operations and inspections;
- carrier activity.
3. Delivery Delays
While we do everything we can to ensure deliveries within the best possible timeframes, Evelyn Stellenbosch cannot be held responsible for delays resulting from circumstances beyond our control, including:
- customs inspections or delays;
- strikes by carriers or postal services;
- unfavorable weather conditions;
- natural disasters;
- incorrect or incomplete delivery addresses provided by the customer;
- any other event of force majeure.
4. Customs Duties and Taxes
Any customs duties, import taxes, or other fees applied by the relevant authorities are the responsibility of the customer, unless otherwise required by applicable regulations.
Evelyn Stellenbosch has no control over these possible fees and cannot predict their amount in advance.
5. Order Tracking
As soon as your order has been shipped, you will receive an email containing your tracking number.
You can track your package:
- via the tracking link provided in the confirmation email;
- directly on the website of the carrier handling the delivery.
If the tracking number takes a few hours or days to become active, please wait until the carrier's system has updated.
Need Help?
If you have any questions about the shipping or delivery of your order, our customer service team is here to help.
Email: support@evelynstellenbosch.com
We will be happy to assist you as quickly as possible.