Return and Refund Policy
At Evelyn Stellenbosch, we want you to be completely satisfied with your purchase. If, for any reason, you are not fully satisfied, please review our return and refund policy below.
1. Return Window
You have 30 calendar days from the date of delivery to request a return of your order.
If more than 30 days have passed since you received your order, we unfortunately cannot offer a refund or replacement.
2. Return Conditions
For a return to be accepted, the item must meet the following conditions:
- Be new, unused, and in the same condition in which you received it.
- Be returned in its original packaging.
- Have all original tags still attached to the product.
3. Return Costs
Return shipping costs are the full responsibility of the customer.
Any shipping fees paid on the original order are non-refundable.
4. Return Procedure
Our products are shipped from international fulfilment centres. For this reason, returns must be sent to the address provided by our customer service team once your return request has been approved.
Important: before shipping any item, you must contact our customer service team at support@evelynstellenbosch.com to obtain authorisation as well as the instructions needed to complete your return.
Please note: we recommend using a shipping service with a tracking number. We cannot guarantee receipt of a return sent without tracking.
5. Refund Processing
Once your parcel has been received at our warehouse and the condition of the item verified, you will receive a confirmation email informing you of the decision regarding your refund request.
If the return is approved, the refund will be processed within 7 business days and issued via the same payment method used for your order.
PayPal Exception
Refunds made via PayPal are generally processed faster, typically within 24 hours after the return request has been approved.