PRIVACY POLICY
Last updated: 27 July 2026
Evelyn Stellenbosch operates this online store and this website, including all information, content, features, tools, products and services offered on it (the "Services"), in order to give you a simple, secure and enjoyable shopping experience.
Our store is hosted on the Shopify platform, which enables us to provide our online sales services.
This Privacy Policy explains how we collect, use and share your personal data when you visit our site, use our Services, make a purchase or interact with us in any way.
In the event of a conflict between our Terms of Service and this Privacy Policy, the latter shall prevail with respect to the collection, processing and disclosure of your personal data.
We encourage you to read this Policy carefully. By using our Services, you confirm that you have read, understood and accepted the terms under which we process your personal data.
PERSONAL DATA WE COLLECT
"Personal data" means any information that can directly or indirectly identify a natural person.
Data that has been anonymised or aggregated so that it can no longer be linked to an identifiable person is not considered personal data.
Depending on how you use our Services, your country of residence and applicable law, we may collect and process the following categories of data:
Contact information
We may collect:
- First and last name;
- Billing address;
- Shipping address;
- Phone number;
- Email address.
Payment information
In order to process your orders, we may collect payment-related information, including:
- Bank card details;
- Financial account information;
- Payment method used;
- Payment confirmation;
- Transaction history.
Payment information is processed by secure payment providers and is used only for processing your orders and the associated payment operations.
Account information
If you create an account on our site, we may collect:
- Username;
- Encrypted password;
- Account preferences;
- Personal settings;
- Security questions, where offered.
Order information
We may collect information about:
- Products viewed;
- Products added to the cart;
- Wishlist;
- Orders placed;
- Returns;
- Exchanges;
- Cancellations;
- Purchase history.
Communications with customer service
We keep the information you choose to share with us when you contact us, including via:
- Email;
- Contact form;
- Customer service.
This information is used to respond to your requests, resolve any issues and improve the quality of our service.
Device information
When you visit our site, we may automatically collect certain technical information, such as:
- IP address;
- Browser type;
- Operating system;
- Device type;
- Unique identifiers;
- Browser language;
- Time zone.
Site usage information
We may collect information about how you use our online store, including:
- Pages viewed;
- Time spent on the site;
- Products viewed;
- Browsing path;
- Interactions with the site;
- Date and time of visits.
This data helps us continuously improve your shopping experience and the operation of our site.
SOURCES OF YOUR PERSONAL DATA
We may collect your personal data from a range of sources.
Directly from you
When you:
- create an account;
- place an order;
- fill out a form;
- contact us;
- subscribe to our newsletter;
- use our Services.
Automatically
When you browse our site, certain information may be collected automatically through:
- cookies;
- similar technologies;
- log files ("logs");
- analytics tools.
Through our service providers
We may receive certain information from partners who help us provide our Services, including:
- Shopify;
- payment providers;
- carriers;
- cloud service providers;
- customer support services;
- analytics tools.
Through third-party partners
In some cases, we may receive information from business or marketing partners, strictly in compliance with applicable law.
HOW WE USE YOUR PERSONAL DATA
We use your personal data only for legitimate purposes connected with managing and providing our Services.
Providing the Services
We use your data to:
- process your orders;
- manage payments;
- arrange deliveries;
- handle returns and exchanges;
- create and administer your account;
- remember your preferences;
- offer you a personalised shopping experience;
- suggest products that may interest you.
Marketing and communications
With your consent, we may use your data to:
- send you our newsletter;
- share promotional offers with you;
- send you commercial communications;
- offer you personalised advertising;
- recommend certain products to you.
You can withdraw your consent at any time.
Security and fraud prevention
Your personal data may also be used to:
- verify your identity;
- protect customer accounts;
- prevent fraudulent activity;
- detect unauthorised access;
- ensure the security of our site and Services.
We recommend that you never share your login credentials with anyone.
Customer service
We use your data to:
- respond to your requests;
- resolve any issues;
- provide you with support before and after your purchase;
- improve the quality of our customer service.
Legal obligations
We may use or disclose your personal data where required by law, in particular to:
- comply with our legal and regulatory obligations;
- respond to requests from the competent authorities;
- protect our rights;
- prevent unlawful activity;
- enforce our Terms of Service.
HOW WE SHARE YOUR PERSONAL DATA
In certain circumstances, we may share your personal data with third parties, strictly for legitimate purposes and in accordance with this Privacy Policy.
This may include the following situations.
Service providers
We work with third-party companies that help us operate our online store and provide our Services.
These providers may process your personal data only to the extent necessary to perform the services entrusted to them.
They may include:
- Shopify;
- Payment service providers;
- Carriers and delivery services;
- Cloud hosting services;
- IT providers;
- Customer support services;
- Statistical analysis services;
- Order management providers.
Business and marketing partners
We may share certain information with business and advertising partners in order to:
- display personalised advertising;
- improve the effectiveness of our advertising campaigns;
- analyse the performance of our marketing activities;
- offer you deals and products that may interest you.
Where required by applicable law, this processing will be carried out only with your prior consent.
At your request
We may share your personal data when you ask us to or when you expressly authorise us to do so, in particular:
- when shipping an order;
- when you use third-party services or applications;
- when you log in to our site via external platforms;
- when you share content through social media.
Affiliated companies
Should Evelyn Stellenbosch form part of a group of companies, your personal data may be shared among the various companies in the group solely for administrative, operational and commercial purposes, in compliance with applicable law.
Legal obligations
We may disclose your personal data where necessary to:
- comply with our legal obligations;
- respond to requests from the competent authorities;
- carry out the decisions or orders of judicial authorities;
- prevent fraud or illegal activity;
- protect the rights of Evelyn Stellenbosch;
- protect our customers and our website.
SHOPIFY AND DATA PROCESSING
Our online store uses the Shopify platform, which hosts our site and provides the tools needed to manage orders and payments.
When you use our site, certain personal information may also be processed by Shopify to enable our Services to function properly.
Shopify may process this data in order to:
- process orders;
- manage payments;
- strengthen the platform's security;
- prevent fraudulent activity;
- optimise the performance of its services;
- provide advanced e-commerce features.
Some data may be transferred and processed in countries other than your country of residence, always in compliance with applicable data protection regulations.
For more information on how Shopify processes personal data, we invite you to consult Shopify's Privacy Policy available on its official website.
THIRD-PARTY WEBSITES
Our site may contain links to websites or services operated by third parties.
Once you leave the Evelyn Stellenbosch site, we are not responsible for how those sites collect, use or process your personal data.
We therefore recommend that you carefully review their privacy policies before using their services.
The presence of external links on our site does not constitute an endorsement or recommendation of their content or the practices of their operators.
SOCIAL MEDIA
If you choose to interact with us via social platforms such as Facebook, Instagram, Pinterest or other similar services, certain information may be shared with those platforms in accordance with their own privacy policies.
We invite you to review the privacy policies of the social networks you use in order to understand how your data may be processed there.
PROTECTION OF MINORS
Our Services are not intended for minors.
We do not knowingly collect personal data concerning persons who have not reached the minimum age set by the applicable regulations in their country of residence.
If we become aware that we have accidentally collected personal data belonging to a minor, we will take the necessary steps to delete it as soon as possible.
If you believe that a minor has provided us with personal data, we invite you to contact us at the following address:
support@evelynstellenbosch.com
DATA SECURITY
Protecting your personal data is a priority for Evelyn Stellenbosch.
We implement appropriate technical, organisational and administrative measures to protect your data against:
- unauthorised access;
- misuse;
- accidental loss;
- unauthorised modification;
- unauthorised disclosure;
- destruction.
Despite the measures we put in place, no computer system or method of transmitting data over the internet can guarantee absolute security.
We therefore recommend that you use strong passwords and never share your login credentials with third parties.
DATA RETENTION
We retain your personal data only for as long as necessary to:
- provide the requested Services;
- manage your account;
- process your orders;
- comply with our tax and accounting obligations;
- comply with our legal obligations;
- resolve any disputes;
- enforce our contractual rights.
At the end of the applicable retention period, the data will be deleted or anonymised in accordance with current regulations.
YOUR RIGHTS
Depending on your country of residence, you may benefit from one or more rights provided for by the applicable data protection regulations.
These rights may be subject to certain limitations or exceptions provided for by law.
Right of access
You have the right to know whether we process your personal data.
You may request a copy of the information we hold about you as well as details concerning:
- the categories of data processed;
- the purposes of the processing;
- the recipients of the data;
- the retention period;
- your rights regarding personal data protection.
Right to rectification
You have the right to request the correction or updating of inaccurate or incomplete personal data.
We will do our best to update the relevant information as soon as possible.
Right to erasure
You may request the deletion of your personal data when:
- it is no longer necessary for the purposes for which it was collected;
- you withdraw your consent;
- you object to the processing;
- the processing is unlawful;
- deletion is required by law.
However, we may need to retain certain information where necessary to comply with our legal obligations or protect our rights.
Right to restriction of processing
In certain circumstances, you may request the restriction of the processing of your personal data.
During this period, we will continue to store the relevant data but will use it only in the situations permitted by applicable law.
Right to data portability
You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format.
Where technically feasible, you may also request that your data be transmitted directly to another data controller.
Right to object
You may object at any time to the processing of your personal data where it is based on our legitimate interest.
If you exercise this right, we will cease the relevant processing, unless we can demonstrate compelling legitimate grounds justifying continued processing or unless the law requires us to maintain it.
Withdrawal of consent
Where the processing of your personal data is based on your consent, you have the right to withdraw it at any time.
Withdrawing your consent does not affect the lawfulness of processing carried out before that withdrawal.
MARKETING COMMUNICATIONS
We may send you:
- newsletters;
- promotional offers;
- commercial communications;
- information about our products;
- advertising campaigns.
You can unsubscribe at any time by clicking the "Unsubscribe" link included in every email or by contacting us directly.
Even after you withdraw your consent to marketing communications, we may continue to send you the strictly necessary communications concerning your orders, your account or the Services you have requested.
HOW TO EXERCISE YOUR RIGHTS
You can exercise your rights at any time by contacting us at the following address:
Email: support@evelynstellenbosch.com
For security reasons, we may ask you to verify your identity before processing your request.
We will respond to your request within the timeframes provided for by applicable law.
AUTHORISED REPRESENTATIVE
Where the law of your country allows, you may authorise a person to make requests relating to the protection of your personal data on your behalf.
Before acting on such a request, we may ask you for proof of this authorisation and carry out a verification of your identity.
NON-DISCRIMINATION
Exercising your personal data protection rights will not result in any discrimination.
We will not limit your access to our Services or apply different terms to you solely because you have chosen to exercise one of the rights provided for by the personal data protection regulations.
COOKIES AND SIMILAR TECHNOLOGIES
Our site uses cookies and similar technologies to improve your browsing experience, ensure the proper functioning of our online store, analyse traffic and provide personalised content.
Cookies can be classified into the following categories:
Necessary cookies
These cookies are essential to the proper functioning of the website.
Without them, certain features may not be available or work correctly.
Analytics cookies
These cookies help us understand how users use our site and help us continuously improve our Services.
Marketing cookies
These cookies are used to display more relevant advertising based on your interests, both on our site and on third-party platforms.
You can manage or change your cookie preferences directly from your browser settings or, where available, via the cookie management banner on our site.
LEGAL BASIS FOR PROCESSING
For EEA and UK residents
If you reside in the European Economic Area (EEA) or the United Kingdom, we process your personal data only where a valid legal basis permits, in particular:
- the performance of a contract;
- your consent;
- compliance with a legal obligation;
- our legitimate interest, provided it does not override your fundamental rights and freedoms.
Each processing operation is carried out in compliance with Regulation (EU) 2016/679 (GDPR) as well as other applicable data protection regulations.
COMPLAINTS
If you believe that the processing of your personal data breaches the applicable data protection regulations, you have the right to lodge a complaint with the competent supervisory authority in your country of residence, your place of work or the place where the alleged breach occurred.
We do, however, invite you to contact us first so that we can look into the issue and seek a solution as quickly as possible.
You can contact us at the following address:
Email: support@evelynstellenbosch.com
INTERNATIONAL DATA TRANSFERS
Your personal data may be processed or stored outside your country of residence.
This may occur in particular when we work with international service providers, such as Shopify, or with other technology partners needed to operate our online store.
Where data is transferred to countries that do not offer a level of data protection equivalent to that provided by the GDPR, we put in place appropriate safeguards, including:
- the standard contractual clauses approved by the European Commission;
- contractual agreements compliant with applicable regulations;
- any other safeguard recognised by current legislation.
Our aim is to ensure that your personal data always benefits from an appropriate level of protection, regardless of where it is processed.
RETENTION OF INFORMATION
We retain your personal data only for as long as necessary to:
- provide the requested Services;
- manage our relationship with our customers;
- process orders, payments and deliveries;
- comply with our tax and accounting obligations;
- comply with our legal obligations;
- resolve any disputes;
- protect and enforce our rights.
At the end of the applicable retention period, the data will be securely deleted or anonymised, unless the law requires a longer retention period.
UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time in order to reflect, in particular:
- legislative developments;
- regulatory changes;
- the evolution of our Services;
- the addition of new features to our site;
- improvements to our security measures.
The most recent version will always be published on this page along with the date of its last update.
We recommend that you review this section regularly to stay informed about how we process your personal data.
CONTACT
For any questions about this Privacy Policy, the processing of your personal data or the exercise of your rights, you can contact us at any time.
Evelyn Stellenbosch
Email: support@evelynstellenbosch.com
We are committed to responding to your requests as quickly as possible and, in any case, within the timeframes provided for by applicable law.
ADDITIONAL INFORMATION
By using the Evelyn Stellenbosch website and Services, you confirm that you have read, understood and accepted this Privacy Policy.
If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions will remain fully valid and enforceable.
This Policy is governed by the laws applicable to personal data protection and e-commerce.
THANK YOU
Thank you for the trust you place in Evelyn Stellenbosch.
Protecting your privacy and your personal data is one of our top priorities. We are committed every day to giving you a shopping experience that is secure, transparent and compliant with applicable law.